IT Support

We have been providing IT Support for businesses in and around Chester for thirteen years.  Our Total Care package provides IT support when you need it, for a low monthly subscription.  For both business and domestic customers we provide onsite support for any IT equipment.


Total Care

When you rely on your IT equipment then you need to know that it is reliable.  The cost of maintaining an IT infrastructure can be a serious burden for any business.  With these two considerations in mind we offer a solution that provides reliability and low cost.

Our Total Care service provides a proactive approach to maintaining and repairing your IT infrastructure for a low monthly subscription.  From only £15 per month we will look after your IT equipment and keep it working.  We provide remote support to give a quick and efficient service but when a site visit is needed we make a single £20 charge regardless of the length of time that we are onsite.  Any parts required for repairs are charged but we will always provide a quote first and Total Care subscribers receive a discount.

To terminate a subscription we require 30 days notice. There are no termination fees or additional costs.  See the case study below for an indication of costs:

A business with five PC’s and a fileserver would be charged £60 per month for the server, and 5 x £15 for the PC’s which is £135+VAT per month.  This would make sure that all of their PC’s are kept up to date with software patches and updates, that their antivirus updates are working and if they needed assistance with day to day operating of their PC’s they would receive help as and when they need it.

Call us on (01244) 457870 to get a quote.

On-Site Support

When you have a computer or server that won’t boot or disconnected hardware, you need an expert onsite.  Our trained and experienced support staff are able to diagnose and resolve your issues quickly and efficiently.

We are able to repair your hardware, reconfigure software and resolve network issues.  For subscribers to our Total Care package, onsite support is provided at £20+VAT regardless of the length of time an engineer is required.  We are upfront and transparent about any additional costs that are required to resolve your issues.

To organise a site visit from an engineer or to find out more, call (01244) 457870.

Remote support

TST Remote Support

Got a problem with your printer? Do you find setting up a network difficult? Have an issue with your hosting account that you want help with? TST can help and our remote assistance team are on hand to solve any problems you may have with your computer in a safe, secure and time efficient manner.

Remote assistance allows our trained staff to safely access your computer, providing you have an internet connection, and go straight to the root of the problem. With a range of services available and prices starting from just £10.00, remote assistance from TST is the easiest way to solve problems effectively and quickly. Purchase your support credits today!

We take great pride in the relationships we’ve had the privilege of forming with our loyal customers over the years, including web developers, bloggers, online business owners and graphic designers. We are always happy to receive your comments, questions and feedback.

Support Credits:

Each support credit costs £10.00 and we sell them in batches of 3 credits:
total £30.00 – £35.25inc VAT

 

Support Credits Terms & Conditions:

Credits are valid for one year after purchase. Credits are not transferable to another entity

Credits must be pre-purchased and paid for in full BEFORE support is provided

Support Credit payments can only be made online through our Support Credit Management Solution

TST will estimate how long a support task may take before commencement and may, at their discretion, ask for payment for additional credits before starting work.

Whilst our support team will use reasonable amounts of skill and care to resolve problems you have referred to us, you accept that, in some instances, we may not be able to correct your problem using our remote support service.

We rely on the information you give us to operate this service. Such information must be complete and as accurate as possible to enable us to effectively resolve your problem.

Support times will be itemised and sent to the client on a monthly basis, whilst they have active credits.

These Terms and Conditions are subject to change, with 30 days’ notice being given on the website

These Terms and Conditions are subject to all other published Terms and Conditions published.